Baghdad, Iraq – Black Star is proud to announce that it has been officially recognized as an Authorized Warranty Service Provider for IBM in Iraq.
Under this authorization, Black Star is now certified to deliver warranty services for IBM Power Systems and IBM Storage solutions, supporting organizations across the country with faster, localized service delivery.
Strengthening Enterprise Support in Iraq
As Iraqi organizations continue to invest in digital transformation and enterprise infrastructure, the need for reliable, high-performance, and well-supported systems has never been more critical.
IBM Power and Storage platforms are widely used to run mission-critical workloads, including core banking systems, oil and gas operations, government platforms, and enterprise applications. Ensuring their availability and performance requires timely, expert support.
With this new authorization, Black Star brings global service standards closer to customers in Iraq.
What This Means for Customers
Faster Response and Resolution
Customers will benefit from a locally based, IBM-certified team capable of responding quickly to service requests, significantly reducing downtime and operational disruption.
Seamless Support Experience
Support requests will continue to be initiated through IBM’s global customer service channels, ensuring consistency and compliance with IBM processes — now enhanced by accelerated local execution.
Certified Expertise On the Ground
Black Star engineers are trained and authorized to perform warranty services in accordance with IBM’s global standards, ensuring high-quality, compliant, and reliable service delivery.
Enhanced Support for Critical Sectors
This capability is particularly important for industries such as:
- Oil & Gas
- Banking & Financial Services
- Government & Public Sector
- Telecommunications
- Large Enterprises
Where system availability and performance are directly tied to operational continuity and national infrastructure.
Support Process
IBM customers in Iraq will continue to request support through the official IBM customer support portal, ensuring full alignment with IBM’s global service processes and standards.
With Black Star now authorized as a local warranty service provider, service requests will be fulfilled by an in-country certified team, enabling faster response times, quicker on-site intervention, and improved resolution speed.
This model ensures customers benefit from the best of both worlds:
global IBM support structure combined with responsive local execution in Iraq.
